Sienastone Smooth Step

Sale Terms: We accept Cash, Certified Cheque, Visa or Mastercard. Customers with charge accounts, all accounts are payable within 30 days from the date of invoice. After 30 days, interest will be charged at 2% per month calculated monthly (24% per annum) on the balance owing at the beginning of the period. The purchaser is responsible for installation of the material on the job site and the seller has no responsibility in this regard

Ownership: Title and ownership of the goods shall not pass to the purchaser until the entire amount owing, including interest, is paid in full. In case of default by the purchaser, the seller may at any time without notice enter upon the premises where the goods are located and take possession of and remove them. Use of any delivery materials by or on behalf of the purchaser shall be deemed to constitute acceptance of the material by the purchaser.

Returns: A 20% Restocking charge will be imposed on all goods purchased from us in a resalable condition for credit. A copy of the original invoice must be provided for the return. In-Store credit only will be applied to goods returned after 40 days. All-natural products are not returnable.

Claims: Claims for damages or shortages must be made within 5 days of receipt of goods. Unsuitable or unsatisfactory material must be available for inspection by the seller to entitle the purchaser to an adjustment or credit. All returns must be accompanied by the original invoice. Products must be inspected for quality and colour before being installed. We do not assume responsibility for damage or cost incurred beyond this point.

Estimating: We offer estimating service for budgetary purposes only. It is up to you the consumer or the contractor to verify these figures. We are NOT responsible for extras or shortages arising from our estimates.

Special Orders: Special ordered materials are non-returnable and must be delivered or picked up within 30 days of the receipt of the order. Deposits representing up to 100% of the order value with a minimum of 20% will be required.

Delays: Seller does not accept responsibility for delays in delivery due to acts of God, Strikes, or any other conditions or
contingencies beyond its control.

Colours: Colours of samples received, or photos viewed are for demonstration purposes only. Changes in colours and textures are inevitable and may change from one batch of material to the next. Canlok Stone will not be held responsible for unexpected changes or incidental costs due to colours or textures that vary from existing materials, samples given, or pictures viewed.

Freight Charges: Certain shipping destinations are subject to additional freight charges.
Skids/Pallets: A refundable shipping skid charge applies. Skid(s) may be returned by the purchaser for credit if the skid condition is acceptable to Canlok Stone within one year of date of purchase, with a copy of the original Bill of sale. If we are holding an invoice for credit for more than 1 year, the invoice will be void.

Deliveries: All interlock/ natural stone deliveries to job site will be left at the curb. Any deliveries made past the curb are the complete responsibility of the purchaser. Any load that must be re-delivered will be subject to an additional fee. The delivery driver has final say on where they can place material being delivered. Excessive delays incurred during delivery by the customer will be billed to the purchaser at a rate of $75.00 per hour. Excessive delay is defined as “more than 30 minutes”.

Loading: Canlok Stone does not accept any responsibility for damages to customers' vehicles when loading material. Customers using their own vehicles for transporting goods must ensure that their vehicle is not overloaded, and the cargo is secure and covered.

Discontinued/Clearance: Material is sold as final sale. NO returns or refunds.